Refund policy

Refund & Return Policy

Last Updated: June 2026

Welcome to Thread & Co. We strive to ensure that every customer is satisfied with their purchase. If you are not completely satisfied, please review our Return and Refund Policy below.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all original tags, packaging, and accessories.

  • Proof of purchase or order confirmation must be provided.

  • Products showing signs of use, damage, washing, or alteration will not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Innerwear, lingerie, socks, and personal-use products.

  • Customized or personalized items.

  • Gift cards and promotional items.

  • Clearance, sale, or discounted products unless received damaged or defective.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order number

  • Photos of the product

  • Photos of the package received

Once verified, we will arrange a replacement or refund at no additional cost.

Refund Process

After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5-7 business days.

  • The amount will be credited to the original payment method used during purchase.

  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Return Shipping

  • Customers are responsible for return shipping charges unless the item received is damaged, defective, or incorrect.

  • Original shipping charges are non-refundable.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, customers may initiate a return after receiving the product, subject to eligibility.

Exchange Policy

We offer exchanges for eligible products subject to stock availability.

To request an exchange, please contact us within 7 days of delivery.

Contact Us

For any return, refund, or exchange-related inquiries, please contact:

Thread & Co.
Email: divastyle2026@gmail.com

We are committed to resolving your concerns as quickly as possible.